Continuous Service Improvement – Process? Function? Culture?
CSI or Continuous Service Improvement refers to ongoing initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. These may be either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
So, is CSI a specialized function, following a process from a book?
Find answers to this and many other questions around CSI in this BrightTalk webinar by Richard Josey, Solution Architect, Unisys Service Management where he discusses various models for CSI and how they can be implemented within an organization. This session will show that CSI is not just something for mature ITSM organizations, but something we all can participate in, because of, or in spite of, our leadership.