Posts By Author:
Get Ahead of IT Issues: Automation and End-User Experience Monitoring
In my previous blog posts, I concentrated on how the consumerization of IT has changed many facets of enterprise IT. These transformations stem from the evolving technology preferences of today’s end users. C-suite executives are now becoming more aware of the extent to which end users are shaping enterprise IT — including ways to measure [...]
Who Should Pay for Your Employees' Consumer Technology, and How?
In the mid-1980s, historian Barbara W. Tuchman published “The March of Folly,” a superb examination of some states’ and organizations’ almost perverse insistence on pursuing “policy contrary to [their] self-interest,” with consequences ranging from adverse to disastrous. We’re seeing evidence that IT management is in danger of pursuing a similar course of action as consumerization [...]
How to Secure Consumer Devices in the Enterprise
Can you imagine a day at work without your state-of-the-art business enabler, be it the BlackBerry Bold, iPhone 4, Android, or another mobile device? For most people I know, it’s a difficult situation to envision. When I don’t have my Blackberry Storm at my fingertips, I can’t get my work done as fast. Any reader [...]
Consumerization of IT: From Trend to Tipping Point
During a recent presentation, someone in my audience asked about the genesis of the “consumerization of IT” movement. While the trend toward using consumer devices in the workplace has gained momentum recently, it’s actually as old as the IBM PC XT, which introduced the concept of personal computing in the early 1980s. That was the [...]
Workers to IT: Better Support, Please!
Today’s chart contrasts the views of workers and employers on the quality of IT support provided by the organization. There’s a big gap between the two. Employers uniformly believe they provide average or above average IT support, while workers uniformly say it’s below average. Workers feel internal IT support is particularly poor around on-the-job usage [...]
It's Time to Rethink Support
When IDC reports that 95 percent of workers are purchasing, configuring, and supporting their own consumer technologies for business purposes, you know some big changes are in the works for the way enterprises use technology. I’ve written in my blog about the revolution taking place in the enterprise today: the consumerization of IT. This revolution [...]
