Ian Clayton

IanClayton200x200Ian Clayton is a Senior Advisor with the Unisys Service Management Advisory Practice specializing in strategic planning and transformation. A 35 year veteran of the IT space, Ian has held senior management positions in operations management, service support, customer relationship, product management and systems architecture across banking, healthcare and service focused industries.

He is author of the Universal Service Management Body of Knowledge (USMBOK™), a recognized pioneer and thought leader in the service management industry, and specializes in establishing customer centric strategies and organizational culture, focused on the service experience, successful outcomes, and levels of customer satisfaction.

Expertise includes: ITIL® Expert and Authorized Expert Instructor, Certified Service Management Professional (CSMP™), Certified Lean Service Professional (CLSP™), Founder Service Management University™, Co-Founder itSMF USA®, Lifetime Achievement Award 2005, Member Business Process Outside-In Advisory Board.

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