The New Digital Workplace Divide: Which Side is Your Company On?

June 26th, 2018executiveconversations


We’re living in a time of fundamental work transformation: the always-on connectivity, the advanced computing capabilities we carry in our pockets and cloud-based collaboration tools that enable us to work smarter and faster. Machine learning and artificial intelligence (AI) promise to further automate tasks that are monotonous, complementing the work that humans do. While the pace of technology change can feel overwhelming, there are ways to make technology work for organizations around the world.

Today, Unisys is excited to announce the global and U.S. results of our first-ever study on the worldwide digital workplace – what we are calling “The New Digital Workplace Divide.” What we have found is a story of the haves and the have-nots relative to technology. But it is also a story of the have-nots’ attitudes and perceptions – and what implications there are for both an organization’s bottom line and long-term success in 12 countries around the world.

So, what did we find more specifically? There is a clear chasm – a divide in today’s workplace between organizations that have placed themselves at the forefront of technological investment and usage and those that have failed to invest in the latest technology or invested in the wrong areas. More specifically, there is a stark divide between those businesses that are “technology leaders” as compared to those that are “technology laggards” (these are our terms based on employees’ feedback on their employers) – and the side of the divide on which a business falls has a deep and lasting impact on not just productivity, but also on their employees’ attitudes and emotions.

Take a look at these high-level results from across the globe:

  • Nearly half of workers for technology laggards (44 percent) report being frustrated with their employer because of the technology provided, compared to only seven percent of workers at technology leader organizations.
  • As a result, workers at technology laggard organizations are more than 500 percent more likely to be frustrated with their employer and 600 percent more likely to want to leave to go work elsewhere, as compared to their counterparts at technology leader organizations.
  • Devices serve as the biggest pain point for workers at technology laggard organizations, with 45 percent of these workers complaining that they are held back by outdated devices.
  • Eighty-four percent of respondents cite benefits from technology that help them connect and collaborate with colleagues.

There is no simple fix when it comes to modernizing your workplace for the digital age. Employees need tools and technology that enable productivity, collaboration and intelligence combined with a high-level of support and security built-in. Ultimately, it comes down to creating a culture of technology leadership that starts from the top-down.

Today we unveil the U.S. and global results at a press conference in San Francisco. The other 11 countries in our survey will begin releasing the results on Wednesday, and the announcements will continue into July.

Click here to view the full global report and take a deeper dive into the U.S. report. The other country reports will be posted on the day the results are announced in that country:

  • Argentina – June 27
  • Australia – June 27
  • Belgium – June 27
  • Brazil – July 17
  • Colombia – June 27
  • Germany – June 28
  • Mexico – July 4
  • Netherlands – June 27
  • New Zealand – June 27
  • Singapore – June 27
  • The United Kingdom – June 27

No matter where you live or work, there are major implications in the results for employers and economies. We have looked high and low, and we have not found another study that has looked at or identified the new paradigm that I mentioned. I suspect you will see your company in there somewhere. The only question is: Which side is it on?


Tags-   digital workplace Digital Workplace Divide


ABOUT THE AUTHOR

Ann Sung Ruckstuhl

Ann Sung Ruckstuhl is senior vice president and Chief Marketing Officer at Unisys. She joined the company in December 2016 and is responsible for all of Unisys’ marketing functions, including corporate, product, solution, industry, services, partner and field marketing, as well as communications.