End User and Workspace Services

Making the Digital Workspace a Reality


Workspace

Your Windows 10 Migration: Don’t Leave Important Functionality on the Table

May 15th, 2019

In less than a year, Microsoft Windows 7 support ends—are you ready? Many organizations have already started or are well along the migration path to Windows 10. However, according to NetMarketShare research, Windows 10 has only recently surpassed Windows 7 in adoption. What’s taking organizations so long to make the shift? This migration is different from previous upgrades.

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Workspace

Preparing for What’s Next in the Digital Workplace

October 8th, 2018

Technology adoption is now frequently driven by the end user instead of IT. When consumers buy technology for their homes or for personal use, they soon expect to be able to use similar technology in the workplace—and IT needs to be ready. We saw this trend start with the iPhone, and we’ll see it continue as new technologies and devices emerge.

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APAC Voices

BYOD – More Than Just Technology

June 28th, 2018

One of the controversial conversations in the digital workspace right now is BYOD. Some companies are just looking at mobile phones, others are considering all devices, but the conversation is all around technology. We often focus on the technology, but let's take a look at it from the employee perspective. What is the real-world impact of BYOD organisational culture?

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Workspace

Introducing Unisys InteliServe™

May 8th, 2018

Unisys InteliServe™ is a single-point-of-engagement support service powered by automation, enhanced by advanced analytics, secured by biometric authentication and delivered by expert Unisys virtual and live agents. InteliServe delivers a user-centric experience that aligns with your digital workplace.

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ITSM

The Realities of Implementing a Cognitive Service Desk (Part 2)

March 8th, 2017

In part 1 of this blog series, we introduced the growing interest in deploying artificial intelligence into Service Desk operations and the segmentation of service incidents that would be most benefit from automated resolution. In part 2, we address the foundational IT, People and Process elements for successful implementation and adoption AI-enabled response and resolution at the Service Desk.

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