Banking on a positive customer experience: the blog is focusing one of the top findings from BankingInsights 2019 which target APAC market only- customer experience. it talks about banking services today's challenge and future services enabled by new open banking framework and APIs.
The customers of many medium- and small-sized financial institutions experience a moment of annoyance every time they log into their account and have to locate their password or complete a multi-factor authentication process. Potential new customers may turn elsewhere if they have to go to a branch to open an account or submit an application. The problem is simple: customer expectations for security and convenience have outstripped their financial institution’s capabilities.
Personalization is a major imperative in the financial services industry today with new and existing providers alike scrabbling to establish the compelling customer-centric banking model of the future. But what does personalization really mean? And, most importantly, what are customers looking for in a personalized banking experience?
Changes in the financial services industry are coming fast and furious. Open banking, blockchain, omnichannel banking, the digital workplace, and artificial intelligence are just a few of the recent aspects of digital transformation that financial institutions are working hard to incorporate into their daily operations. What else is coming down the pike can only be guessed at.
Customer trust is critical in the financial services industry; the loss of trust can dramatically impact business. To sustain trust, banks and financial services institutions have to protect themselves and their customers’ information against persistent and increasingly sophisticated threats. Learn how you can take action today.
How can retail and community banks earn lifetime customers? If they follow the three Cs - Convenience, Customer Service, and Confidence – and create seamless omnichannel banking experiences that are secure and personalized. In this blog by Eric Crabtree, discover how utilizing these three Cs can build and generate loyal and happy customers for your bank.