Posts By Author: tonywhittaker

About the Author

Tony is the Head of Disruptive Technology Group for Travel & Transportation Vertical at Unisys. Tony is an experienced technology practitioner with over 20 years of experience in Customer Loyalty and over 27 years in Global IT Customer Solutions.

Travel and Transportation

Owning the Airline Passenger Experience

October 23rd, 2017

What does it mean for an airline to “own” the passenger experience? It means immersing the passenger within a pre-flight, in-flight, and post-flight experience that truly reflects the aspirations of 21st-century travel. An airline that can grasp the attention of its customers across all stages of travel truly owns the passenger experience and can expand its sales influence, build trust, and set world-class service expectations over and above the competition.

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