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About the Author
John is a Global Delivery Director in Unisys Workspace Services Practice focusing on Social Business and is a senior thought leader in successfully architecting and implementing socially enabled Knowledge and Collaboration solutions.
Role of Social Business in the Digital Workplace
Although business has been operating in the digital workplace for some time, what is changing is how those tools and capabilities are made available to employees, or more accurately, how they are tailored to create the employee’s personal Digital Workspace.
Posted by: John Knab on October 28th, 2015
Innovative companies are beginning to expand their social listening capabilities across their value chain, leveraging the real-time, direct-from-end-consumers information, and significantly impacting their bottom-line.
Social Listening Beyond Marketing: Engage with Customers using a Social CRM Process for Managing Social Customer Care
How to engage with customers using a social CRM process for managing social customer care.
Using Social Network Analytics to gain insight into opportunities for improvement of your enterprise social network. This is a case study of how Unisys is making improvements to their internal enterprise social network based on visualizations and analysis of their social network and activity.
Posted by: John Knab on April 22nd, 2014
Socially Enabling Customer Service and Support
Improvement to customer service becomes incremental at best. So where does customer service go from here? The next wave of major improvement lies in integrating social functionality through the entire customer support model.
Posted by: John Knab on January 14th, 2014