Posts By Author: John Knab

About the Author

John is a Global Delivery Director in Unisys Workspace Services Practice focusing on Social Business and is a senior thought leader in successfully architecting and implementing socially enabled Knowledge and Collaboration solutions.

Role of Social Business in the Digital Workplace
Social Business

Although business has been operating in the digital workplace for some time, what is changing is how those tools and capabilities are made available to employees, or more accurately, how they are tailored to create the employee’s personal Digital Workspace.

Posted by: on October 28th, 2015

Beyond Marketing: Leveraging Social Listening to Drive Business Performance
Social Business

Innovative companies are beginning to expand their social listening capabilities across their value chain, leveraging the real-time, direct-from-end-consumers information, and significantly impacting their bottom-line.

Posted by: , and on September 4th, 2015

Social Listening Beyond Marketing: Engage with Customers using a Social CRM Process for Managing Social Customer Care
Social Business

How to engage with customers using a social CRM process for managing social customer care.

Posted by: and on April 9th, 2015

Gaining Insight into Your Enterprise Social Network – A Use Case
Social Business

Using Social Network Analytics to gain insight into opportunities for improvement of your enterprise social network. This is a case study of how Unisys is making improvements to their internal enterprise social network based on visualizations and analysis of their social network and activity.

Posted by: on April 22nd, 2014

Socially Enabling Customer Service and Support
Social Business

Improvement to customer service becomes incremental at best. So where does customer service go from here? The next wave of major improvement lies in integrating social functionality through the entire customer support model.

Posted by: on January 14th, 2014

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