Posts By Author: Bharat Vijayaraghavan

Future of Banking: Refining the Digital Customer Experience
Financial Industry Insights

The growing use of digital channels for banking, particularly by Generations Y and Z, are compelling banks to rethink their customer service efforts. How can banks respond to changing customer expectations?

Posted by: on November 17th, 2014


Mobile Innovation in Banking: Get the show on the road!
Financial Industry Insights

Banking and Financial Services Institutions across the globe are witnessing the rapid proliferation and adoption of mobile technology amongst customers and employees. How can banks create an innovative and sustainable mobile ecosystem that engages their stakeholders better and helps them stay ahead of competition?

Posted by: on October 17th, 2014


Get the Conversation Flowing!
Financial Industry Insights

Social media is integral to the lives of customers and banks can no longer afford to stay away from it. This blog highlights how banks can wield social technologies to their advantage.

Posted by: on August 22nd, 2014


Transforming Financial Services with Big Data Analytics
Financial Industry Insights

As financial institutions look to architect more customer-centric strategies, sifting through the data deluge from multiple sources and separating the “noise” from actionable information is the need of the hour.

Posted by: on June 13th, 2014


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