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About the Author
Adam has over 20 years’ experience in financial services with the largest providers in the third party servicing arena. He has an extensive knowledge of the market, the movers and shakers, and the ever moving regulatory landscape within which financial institutions operate.
The Customer is Still Always Right
Technological innovations have transformed people's expectations of the customer experience. With just a few taps on the Uber mobile app, consumers can have a taxi collect them from wherever they are, watch it on the app head towards them and pay without needing cash.
Posted by: Adam Oldfield on October 21st, 2016
The only certainty is uncertainty
With the EU Mortgage Credit Directive (MCD) having come into force recently, the financial services sector has reached the end of a period of regulatory change that began with the Mortgage Market Review and the fallout from the 2008 recession.
Posted by: Adam Oldfield on October 14th, 2016
Bimodal banking – the best of both worlds
As Gartner posited in 2014, more and more organisations are adopting a ‘bimodal’ IT strategy. This approach balances the predictable and reliable delivery of a business’ core IT functions with capitalising on the agile, innovative technologies that ensure the future growth of the business.
Posted by: Adam Oldfield on October 7th, 2016
Increasing levels of sophistication in the tech used by hackers and fraudsters is making it harder for financial institutions to defend themselves. Malware and phishing scams are targeting the industry, with a particular focus on online lending and mobile banking.
Posted by: Adam Oldfield on August 16th, 2016
A Fraction Too Much Friction?
‘Frictionless Banking’ is one of those industry terms that feels like it has already become a cliché. In reality, it has become a more important topic than ever. Over the last 36 months, the Financial Services industry appears to have reached a consensus on what the term actually means.
Posted by: Adam Oldfield on May 11th, 2016