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About the Author
Andrew Harsch is the Director of Portfolio Marketing at Unisys where he focuses on the disciplines of ITSM, ITOM and Service Desk.
As you look to move to a new service management platform, make sure you have a plan.
Posted by: Andrew Harsch on October 13th, 2016
Andrew Harsch describes the new concept of "secured services" in this All Things ITSM video podcast.
Posted by: Andrew Harsch on October 6th, 2016
Creating a plan to digital is not easy, and even harder without understand where you are today. Download a copy of our digital readiness survival guide to understand what you need to know and where you need to go.
Posted by: Andrew Harsch on October 4th, 2016
Discussion around the results from the Unisys Q4 quick poll around Digital Service Management topics.
Posted by: Andrew Harsch on April 19th, 2016
Observations and Q&A from the recent Pink16 service management show.
Posted by: Andrew Harsch on April 5th, 2016
The world has changed and how do you survive in this new digital world. Unisys provides a Digital Readiness Survival guide to make your way.
Posted by: Andrew Harsch on March 29th, 2016
Looking at the changes in the world of service management from a personal lens.
Posted by: Andrew Harsch on March 9th, 2016
In part three of our “Digital Ready” series, we discuss the trends we are seeing in the marketplace and the strategic changes needed to create a Digital Service Organization that is ready to compete in this new environment.
Posted by: Andrew Harsch on March 2nd, 2016
The pressure to become digital is increasing by the day and the focus on SMAC is almost a distant memory. And it was just yesterday that everything had to move to the cloud or we were doomed, and yet as our journeys take us around the world and we discuss this subject with our clients, while Digital is top of mind, there is still a very real issue that what we have today is not very digital.
Posted by: Andrew Harsch on February 3rd, 2016
What are the Digital Service Management Pillars of success that are foundational to a Digital Service Architecture?
Posted by: Andrew Harsch on January 20th, 2016