Posts By Author: Andrew Harsch

About the Author

Andrew Harsch is the Director of Portfolio Marketing at Unisys where he focuses on the disciplines of ITSM, ITOM and Service Desk.

Why Buy a New Tool for an Old Problem?

As you look to move to a new service management platform, make sure you have a plan.

Posted by: on October 13th, 2016

What are Secured Services?

Andrew Harsch describes the new concept of "secured services" in this All Things ITSM video podcast.

Posted by: on October 6th, 2016

Accelerating Digital Transformation

Creating a plan to digital is not easy, and even harder without understand where you are today. Download a copy of our digital readiness survival guide to understand what you need to know and where you need to go.

Posted by: on October 4th, 2016

Digital Service Management 2017: How Are We Doing?

Discussion around the results from the Unisys Q4 quick poll around Digital Service Management topics.

Posted by: on April 19th, 2016

Pink with ITSM Envy – Part I

Observations and Q&A from the recent Pink16 service management show.

Posted by: on April 5th, 2016

Surviving the Analog Apocalypse

The world has changed and how do you survive in this new digital world. Unisys provides a Digital Readiness Survival guide to make your way.

Posted by: on March 29th, 2016

Service Management from a Personal Perspective

Looking at the changes in the world of service management from a personal lens.

Posted by: on March 9th, 2016

Digital Service Management 2016: The Year of Transformation

In part three of our “Digital Ready” series, we discuss the trends we are seeing in the marketplace and the strategic changes needed to create a Digital Service Organization that is ready to compete in this new environment.

Posted by: on March 2nd, 2016

5 Steps to Achieve Digital Readiness

The pressure to become digital is increasing by the day and the focus on SMAC is almost a distant memory. And it was just yesterday that everything had to move to the cloud or we were doomed, and yet as our journeys take us around the world and we discuss this subject with our clients, while Digital is top of mind, there is still a very real issue that what we have today is not very digital.

Posted by: on February 3rd, 2016

Establishing the Digital Service Management Pillars of Success

What are the Digital Service Management Pillars of success that are foundational to a Digital Service Architecture?

Posted by: on January 20th, 2016

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